Instant (2-Hour): Premium, delivered within two hours.
Same-Day: Order by 4:00 PM, delivered by 9:00 PM.
Next-Day: Most economical; orders placed today arrive tomorrow.

Free delivery on orders ≥ $45 (Same-Day/Next-Day) . Orders under $45 or Instant delivery may include a small fee shown at checkout.

No strict minimum, but fees are lower/waived at $45+.

We’ll email/SMS a confirmation. When your order is dispatched, you’ll receive live ETA or driver updates.

Choose a delivery speed at checkout. Precise time-slot scheduling is coming soon.

Add drop-off instructions at checkout (doorstep, concierge, neighbor). If a safe drop isn’t possible, the driver will call. Undeliverable orders may be rescheduled and can incur a redelivery fee.

We default to no substitutions unless you enable them at checkout. If enabled, we’ll replace with closest brand/size and adjust the bill.

Sturdy kraft paper bags with tamper-evident seals. Fragile jars are cushioned.

Phase-1 is shelf-stable only. Chilled/frozen and pooja items roll out in later phases.

Returns are accepted only for items that are damaged, expired, or incorrect. Report within 24 hours for perishables (when offered) and 48 hours for shelf-stable items. Once inspected, refunds go to the original payment method.

Contact us with your order number, photos, and issue. We schedule pickup via our drivers or resolve digitally if appropriate.

• Instant: usually within 15–30 minutes of placing (before packing).
• Same-Day/Next-Day: until 4:00 PM cutoff or before packing starts.
After packing/dispatch, changes aren’t guaranteed.

All major cards plus Apple Pay and Google Pay via secure Shopify checkout.

Yes—first-order promos, bundles, and refer-a-friend ($5/$5) appear regularly. Join our email/WhatsApp list to get them first.

A delivery subscription (Desi Pantry+) is planned: monthly/annual with reduced or $0 delivery fees on eligible orders. Join the waitlist at checkout.

Absolutely. Use the Product Request form or message us on WhatsApp; we review requests in every restock.

Yes—creating an account lets us save addresses, apply offers, and provide accurate delivery.

Tips are optional and go 100% to drivers. You can add at checkout or tip in cash.

ETAs may extend. We’ll notify you, and you can opt to keep the order, reschedule, or cancel if it hasn’t been packed.

Yes—include building, unit, gate code, and concierge details in delivery instructions.

Yes—payments run through Shopify’s PCI-compliant system. We never store full card data.

Yes. Email hello@desipantry.us with your list, date, and address; we’ll quote you.

WhatsApp: +1 971-487-1216 
Email: support@desipantry.us
Hours: 9 AM–9 PM PT, 7 days.