Return Policy

Your satisfaction is our priority. We're committed to making things right when something goes wrong with your order, while maintaining the highest standards of food safety and quality.

24-48 Hour Window Free Pickup Service Quality Guaranteed
Customer Service

Eligibility for Returns

Items can only be returned if they were delivered in a condition that is:

  • Damaged or broken
  • Spoiled or expired
  • Wrong product delivered
  • Original packaging intact
Important: We do not accept returns for change of mind or dislike of the product. Items must be unused and in original packaging with seals intact.

Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned unless they arrived spoiled or damaged:

Fresh Produce
Perishable Goods
  • Fresh vegetables and fruits
  • Dairy products
  • Frozen foods
Opened Items
Opened Items
  • Personal care items
  • Opened food packages
  • Used or consumed products
Exception: If perishable items arrive spoiled or sealed items are expired upon delivery, we will absolutely make it right with a refund or replacement.

Return Request Timeframe

Timing is critical for returns. Please notify us promptly:

48
Hours

For non-perishable items

24
Hours

For perishable items

This allows us to address issues while facts are fresh and take appropriate action quickly.

How to Initiate a Return

Contact Our Support Team

Reach out via email or WhatsApp (details on our Contact page)

Provide Order Details

Share your order number, item name, and description of the issue

Include Photos

Take pictures of the damaged/wrong item - this helps us process your request faster

Schedule Pickup

We'll arrange convenient doorstep pickup by our delivery partners

Photo Documentation

Return Processing & Resolution

Inspection Process

After receiving your returned item, we inspect and evaluate its condition within one day to confirm the reported issue.

Resolution Options
Replacement

Same item when available

Refund

To original payment method

Quality Control

Return Pickup Service

  • Free pickup for valid product issues
  • Convenient scheduling coordinated with delivery routes
  • Secure packaging using original delivery materials when possible
  • Doorstep service - no need to travel to a store
Return Pickup

Returns for Multi-Item Orders

You don't need to return your entire order if only some items have issues. We handle problematic items individually.

Order with 10 Items

1 item has an issue

Individual Processing

Return only the problematic item

Keep the Rest

9 items remain with you

Questions About Returns?

Our support team is here to help you through the return process. We're committed to your satisfaction and will work within reasonable bounds of food safety and business practices.

Contact Support
Customer Support